Terms & Conditions
- Turnaround time is 24 hours. Work received on a Friday morning will be delivered no later than the following Monday morning. Work received on a Friday afternoon will be delivered by the following Monday afternoon unless alternative arrangements have been made.
- Office hours are Monday to Friday, 9.00 am to 5.00 pm AEST. A surcharge will apply for work required after hours, on weekends or public holidays. Prior arrangement is essential.
- All transcribed documents are produced in Word. Documents are prepared according to your preferred layout and format.
- All work is quality checked and returned to the client as a draft. It is the client's responsibility to proofread all completed and returned documents for accuracy.
- All completed work will be returned by email unless alternative arrangements have been made.
- An itemised invoice will be rendered on the last business day of each month and is payable within seven (7) days.
- Payment methods accepted are direct deposit, business cheque and Paypal.
- For international clients we accept Swift or Paypal.